Today I met an FAA Trainer.

He came to the store in a huff because he needed to sign his contracts. I took over the interaction and we managed to fix his problem. Did you know that Adobe does digital signatures linked to your email to confirm your identity.

"We can't actually put your signature on it, but we can do a digital one."
"What's a digital one?"
"It's electronically linked to your email."
"Why not my normal one? Can't I change the document."
"Well, based on how they designed the PDF, they want a digital one."
"Oh, so it isn't me?"
"No?"

Turns out that after years of working as one of the Air Traffic Controllers, he'd be training them in Oklahoma somewhere. He was super thankful that I helped him and shook my hand several times. Good luck to him!