Today I met some people at Macy's.

They looked absolutely miserable, and didn't want to be there. The presentation of the products there showed it as well. I had to go through a few different boxes to find the least damaged tempurpedic pillow BOX since it was for a present. Then, when I was ready to purchase, the girl looked like I was bothering her at the cash register... Even though it's her job! Geez.

Presentation matters. Attitude matters. I feel like I care about this because I have to coach it all day and night with people... But damn. At least try.