Today I met a cashier at Panda Express.

She apologized really profusely for the food not being ready at the expected time. I honestly didn't mind, I was on company time anyway. I watched her interact with other customers, and she did a really good job. Other than offering me water, she had some great customer service skills. For every person who bought food, she did try to upsell them on drinks or add ons.

I didn't realize that I notice things like this when I'm out and about in the world. A large part of it probably has to do with my current employment. She assisted me in taking the food out to the car, and even suggested that we cater with them again.

Overall, I was pretty impressed.