Today I met two people who approached the same problem differently.

They weren't my customers initially, my coworker was helping them out at first. He had to go to lunch, so he asked me to take over. In short, he said that we needed to reset her email password because the way her email was configured on her computer was preventing emails from populating in Outlook. He also shared that the husband was being pretty grumpy with the phone reps, and was swearing at them.

Anyway, the wife was super thankful that we were able to help her fix the problem. This is even in spite of the fact that they were on the phone for an hour. After I fixed her problem, she shared that her husband also might have needed help. He was so sour at the moment, that he didn't even respond to me or her asking if he needed anything.

I guess I would be pretty sour too, but at the same time... If I needed help, I'd take it in whatever form it came in at that time. The most ironic part about this is that one of them is a pastor at a Diamond Head church... You'd think that the message of the church would carry over, but you never know.