Someone I met is an insurance adjuster.

He was super mellow, and we connected about how letting people be super angry at you is the best way to get them to exhaust themselves. He talked about how he never yells at his customers, and encourages them to keep talking until they've worn themselves down.

"Sometimes, I listen to the guys in my office, since you know... We have cubicles. I can hear the phone slam and I just tell them, you know you gotta call them back."

He also talked about how he approaches the judges in court differently when he has to present evidence, and reads boy language to see how well he's being received.

He said he liked his job enough because he learned a lot about different areas. Who knew?