1 December 2017
Today I met some of the sales reps at Abercrombie and Fitch.
Man, they were annoying. I came in to do a return and the girl had to call her manager over. There were two different managers who helped me, and they gave me different information on how to transact my online return.
1. First manager told me that because I paid with Paypal,I had to return it in mail. But they could do it and give me a bag. They gave me a bag, and this manager left.
I asked the cashier, "Do I pack it and give it to you or what?"
"Oh. No. You have to ship it out."
"Ok... Well where do I ship it out from?"
"Your house."
"Ok. So UPS? FedEx? USPS?"
"Oh... Uh... Let me ask my manager."
2. Calls over a second manager. She doesn't know either. Tells me that because I paid with Paypal, I can't return it in store.
Tell them to get their acts together and give me better and more consistent information before I walk out the doors. Probably unlikely to shop there again.