Someone I met today was terrible at explaining things. Occasionally I'll get asked questions about what I think a problem is, and most times I try to help. I have a great team who's willing to help each other out when there's a question to be answered and today was no exception.

"I need help with my Japanese keyboard, can you help me?"
"I can try."
"I can't find the space bar."

I went through the trouble of going in and setting up the Japanese keyboard, and it showed up right away.

"No, that doesn't look right, that's not what it is."
"I really don't know what it could be, there isn't really anything else I can see."

Eventually, one of my team members helped me out and attempted talking her through her problem. He couldn't figure it out either. What was frustrating was the fact that she wouldn't listen to us even though she was asking us for help. She insisted we were wrong even with repeated "we can't help you unless you see it." We even asked her to describe what it looked like, and what we showed her was wrong... But she didn't explain what would make it right.

Anyone who has ever asked for help knows, you have to recognize when there's a limitation in what you're seeking help from. Sometimes Google won't give me my answers anymore than a person who only knows so much. Also, it's never a good idea to reject help that you have asked for. It doesn't make people want to continue to help you.

She ended up getting the points and leaving. Sometimes you have to stand firm even if people give you crap directions.